Shipping Policy

Shipping Locations

We currently ship across all seven Emirates of the United Arab Emirates (UAE). International shipping may be available for selected countries.

Order Processing

• Orders are processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or UAE public holidays will be processed on the next business day.

Delivery Time

• Dubai, Sharjah & Ajman: 1–2 business days

• Abu Dhabi: 2–3 business days

• Other Emirates: 2–4 business days

Delivery times are estimates and may vary due to weather conditions, public holidays, or courier delays.

Shipping Charges

Shipping charges are calculated at checkout based on your location.

• Free Shipping: Available on orders above AED 200

• Orders below AED 200 may incur a delivery fee.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS with your tracking number so you can monitor your shipment.

Incorrect Address

Customers are responsible for providing the correct shipping address. If an incorrect or incomplete address is provided, delivery may be delayed or additional shipping charges may apply.

Delayed Deliveries

While we aim to deliver all orders on time, delays may occasionally occur due to circumstances beyond our control. We appreciate your patience and understanding.

Damaged or Missing Items

If your order arrives damaged or if any item is missing, please contact us within 48 hours of receiving your order. Include your order number and clear photos of the package and product so we can assist you promptly.

Contact Us

If you have any questions regarding shipping, please contact our customer support team.